The robots are designed to handle intralogistics tasks such as transporting materials and supplies within the hospital. They can perform repetitive and mundane tasks, allowing human staff to focus on more patient-centered care.

Yes, the robots have interchangeable modules, allowing hospitals to customize the payloads and functions according to their needs. This flexibility helps optimize their use across different departments within the hospital.

The robots are built to the highest standards from Germany, and the maintenance in the first three years is typically very low. Batteries may need replacement every two to three years, and will run over the typical contract lifetime of 10 years.

As the official Australian distributor for OTSAW, we want to ensure that all customers have the highest level of support and will work with you to ensure that trained staff are available on site to provide the required coverage and efficient operations of the AGV fleet.

Our experience shows that most hospitals implement AGVs not to reduce headcount but to address existing staff shortages and reallocate valuable human resources to higher-value, patient-focused activities. The current healthcare environment frequently features understaffing and high turnover in porter roles. AGVs help hospitals maintain critical logistics operations despite these challenges while allowing you to redeploy existing staff to roles where human skills like empathy and complex decision-making are most valuable.

Staff previously engaged in transport tasks can be retrained for more specialized roles that leverage their institutional knowledge and experience. Many hospitals transition former porters into patient companion roles, wayfinding assistants, equipment maintenance technicians, AGV system operators, or logistics coordinators. This transition typically leads to higher job satisfaction, reduced turnover, and better utilization of human capabilities.